IT Frontline Support Analyst I

Company: jub.com
Location: Meridian
Posted on: March 1, 2025

Job Description:

Description:IT Frontline Support Analyst I
Location: Meridian, Idaho
Position Overview: J-U-B ENGINEERS, Inc. is seeking to hire an IT Frontline Support Analyst I to work in our successful Meridian, Idaho office. Our purpose at J-U-B ENGINEERS, Inc. (J-U-B) is Helping Each Other Create Better Communities. We foster a supportive and team-oriented environment to solve problems that improve society - while providing employees growth opportunities and an expansive benefits package. We attract and retain the best people because we provide an enriching environment for our employees to build their careers in the communities where they live while using their talents in a team environment. J-U-B offers a clearly defined career path, and a sense of belonging. It is one of the largest professional engineering companies in the Intermountain West, with over 20 offices across seven states. There are ample opportunities to collaborate with other offices on projects, widening your experience and network.
This position will assist in maintaining IT systems and provide technical support to employees. In addition to the technical skills listed below, this person must be self-motivated, personable, ethical, innovative, and persistent in resolving end-user needs.
Primary Responsibilities:

• Provide Level 2 technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems escalated from Level 1 support.
• Excellent communication skills to effectively communicate with both technical and non-technical personnel.
• Technical writing skills and the ability to clearly and concisely document troubleshooting steps and solutions.
• Assist with installing, configuring, and maintaining IT systems and applications.
• Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment.
• Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills.
• Ability to adapt to new technologies and stay updated with industry trends.
• Installation and maintenance of end-user hardware, software, and peripherals.
• Provide company-wide help desk support.
• Ensure compliance with J-U-B policies and best practices.
• Maintain a high degree of current technical knowledge.
• Ability to work effectively in a team environment.
• Working knowledge of computer systems (including hardware, software, and networks) and Windows and Apple operating systems.
• Network Services and Equipment Installation
• Server Equipment Installation
• Involves travel to other offices and work after hours (including weekend days) as necessary to troubleshoot and resolve problems.Requirements:
  • 4+ years of experience in IT support or related field
  • An associate's degree in information technology and four or more years of experience in the industry are required. A bachelor's degree in a computer-related field is preferred
  • Basic to intermediate telecommunication skills:
  • VOIP Physical and Soft PhonesBasic to intermediate networking skills:
    • Routers, switches, wireless networksSoftware knowledge:
      • Intermediate software installation and troubleshooting
      • Familiarity with Active Directory
      • Microsoft Client Operating Systems
      • Microsoft Office 365IT Support skills:
        • Desktop, laptop troubleshooting
        • Mobile device troubleshooting
        • Printing troubleshootingHardware:
          • Build, install, and troubleshoot workstation hardwareDesired Qualifications:Software knowledge:
            • Autodesk and Bentley products are preferred.
            • Architecture Engineering and Construction software experience preferenceStorage:
              • RAID technologiesVirtualization:
                • Virtual Desktop EnvironmentsCertifications:
                  • Hardware
                  • Microsoft
                  • Network
                  • SecuritySalary Range: $34-$38 per hour, determined by experience
                    Benefits: In addition to your competitive salary, J-U-B also offers an extensive benefits package including:
                    • Professional development opportunities
                    • Bonuses for qualified employees
                    • Generous vacation and sick leave package
                    • Medical, dental, vision, life, and disability insurance
                    • Parental Leave
                    • 401(k) with company match, profit sharing
                    • Company paid Short Term and Long-Term Disability plans
                    • The ability to work in a team-centered, collaborative, and supportive atmosphere
                    • J-U-B is an employee-owned firm and offers ownership opportunities after qualified years of service. See our website for more benefit details: https://web.jub.com/join-us/our-benefits/ To apply for this position and learn more about J-U-B, please visit www.jub.com
                      
                      
                      Compensation details: 34-38 Hourly Wage
                      
                      
                      
                      PI4d5ccd745f91-37248-36930054

Keywords: jub.com, Meridian , IT Frontline Support Analyst I, Professions , Meridian, Idaho