IT Frontline Support Analyst I

Company: jub.com
Location: Meridian
Posted on: March 1, 2025

Job Description:

Description:IT Frontline Support Analyst ILocation: Meridian, IdahoPosition Overview: J-U-B ENGINEERS, Inc. is seeking to hire an IT Frontline Support Analyst I to work in our successful Meridian, Idaho office. Our purpose at J-U-B ENGINEERS, Inc. (J-U-B) is Helping Each Other Create Better Communities. We foster a supportive and team-oriented environment to solve problems that improve society - while providing employees growth opportunities and an expansive benefits package. We attract and retain the best people because we provide an enriching environment for our employees to build their careers in the communities where they live while using their talents in a team environment. J-U-B offers a clearly defined career path, and a sense of belonging. It is one of the largest professional engineering companies in the Intermountain West, with over 20 offices across seven states. There are ample opportunities to collaborate with other offices on projects, widening your experience and network.This position will assist in maintaining IT systems and provide technical support to employees. In addition to the technical skills listed below, this person must be self-motivated, personable, ethical, innovative, and persistent in resolving end-user needs.Primary Responsibilities:Provide Level 2 technical support for hardware, software, and network issues.Troubleshoot and resolve complex technical problems escalated from Level 1 support.Excellent communication skills to effectively communicate with both technical and non-technical personnel.Technical writing skills and the ability to clearly and concisely document troubleshooting steps and solutions.Assist with installing, configuring, and maintaining IT systems and applications.Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment.Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills.Ability to adapt to new technologies and stay updated with industry trends.Installation and maintenance of end-user hardware, software, and peripherals. Provide company-wide help desk support.Ensure compliance with J-U-B policies and best practices.Maintain a high degree of current technical knowledge.Ability to work effectively in a team environment.Working knowledge of computer systems (including hardware, software, and networks) and Windows and Apple operating systems.Network Services and Equipment InstallationServer Equipment InstallationInvolves travel to other offices and work after hours (including weekend days) as necessary to troubleshoot and resolve problems.Requirements:4+ years of experience in IT support or related fieldAn associate's degree in information technology and four or more years of experience in the industry are required. A bachelor's degree in a computer-related field is preferredBasic to intermediate telecommunication skills:VOIP Physical and Soft PhonesBasic to intermediate networking skills:Routers, switches, wireless networksSoftware knowledge:Intermediate software installation and troubleshootingFamiliarity with Active DirectoryMicrosoft Client Operating SystemsMicrosoft Office 365IT Support skills:Desktop, laptop troubleshootingMobile device troubleshootingPrinting troubleshootingHardware:Build, install, and troubleshoot workstation hardwareDesired Qualifications:Software knowledge:Autodesk and Bentley products are preferred.Architecture Engineering and Construction software experience preferenceStorage:RAID technologiesVirtualization:Virtual Desktop EnvironmentsCertifications:HardwareMicrosoftNetworkSecuritySalary Range: $34-$38 per hour, determined by experienceBenefits: In addition to your competitive salary, J-U-B also offers an extensive benefits package including:Professional development opportunitiesBonuses for qualified employeesGenerous vacation and sick leave packageMedical, dental, vision, life, and disability insuranceParental Leave401(k) with company match, profit sharingCompany paid Short Term and Long-Term Disability plansThe ability to work in a team-centered, collaborative, and supportive atmosphereJ-U-B is an employee-owned firm and offers ownership opportunities after qualified years of service. See our website for more benefit details: https://web.jub.com/join-us/our-benefits/ To apply for this position and learn more about J-U-B, please visit www.jub.comCompensation details: 34-38 Hourly WagePI2c4efcb2a590-25660-36930054

Keywords: jub.com, Meridian , IT Frontline Support Analyst I, Professions , Meridian, Idaho