Business Analyst 3_USD
Company: US Tech Solutions, Inc.
Location: Meridian
Posted on: March 1, 2025
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Job Description:
Duration - 12 Months
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below.
Description:
We are looking for an energetic, detail-oriented team member who
can help transform systems and processes as a Business Analyst.
As a Business Analyst at Client CPG, you will be responsible for
both implementing new and supporting existing systems and processes
for a global organization. You will participate in large and
small-scale projects that drive the business's operational service
delivery objectives and align with strategic objectives. You will
collaborate with global stakeholders to help formulate and execute
best-in-class processes that maximize output while reducing cost
and manual effort, driving the use of effective technology and
automation, and improving our customers' overall experience.
Primary Responsibilities (include, but are not limited to the
following) Analyze existing system functionality and business
processes in the scope of the business need and contribute to
valued, cost-effective solutions that will efficiently function to
support the stakeholder requirements.
Collaborate with stakeholders to identify, gather, and formalize
business requirements, vetting against the scope of the
initiative.
Collaborate with project-relevant team(s) to determine the best
solution for an identified business problem.
Identify As Is and design and map To Be operational process
flows
Drive Root Cause Analysis and Corrective Actions to address
operational gaps
Perform the role of Release Manager/Champion when designated.
Create, communicate, and coordinate test plans and test cases (user
acceptance, security, etc.) and perform the role of Tester or Test
Manager.
Work with business representatives to ensure the creation of
training materials (QRCs, procedures, manuals, recordings,
instructor-led training, training plans, etc.) to facilitate the
end users' application of skills and knowledge in the
workplace.
Collaborate with business users to gather feedback in the early
life support phase of the production release; provide this feedback
to the implementation team for follow up and resolution.
Serve as the primary SME and business contact on and maintain
expert-level knowledge of relevant business practices, processes,
and tools.
Acquire and maintain certifications and professional qualifications
as required.
Develop a standard process for communicating changes and release
notes for all projects impacting customers and business users.
Qualifications: Proven ability to successfully execute tasks to
specified requirements and quality standards, adjust priorities,
meet deadlines, and successfully operate in a fast-paced work
environment
Excellent problem analysis, troubleshooting, and solving skills
Attention to detail
Proven ability with mapping processes
Self-motivated; requires little supervision
Excellent communication skills (written, verbal, and
presentation)
Proven ability to keep sensitive material confidential
Flexibility with work hours
Interpersonal skills and experience working in a global team
environment
Required Education and/or Experience: Bachelor's degree and/or
equivalent work experience
SFDC experience; certification is a plus
Experience with an eCommerce and contact centre environment is a
plus
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a
wide range of talent on-demand and total workforce solutions. To
know more about US Tech Solutions, please visit
www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, colour, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected
veteran.
Keywords: US Tech Solutions, Inc., Meridian , Business Analyst 3_USD, Professions , Meridian, Idaho
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